AIS 3G Mobile Internet the hi-speed wireless technology network with nationwide coverage. Stay connected and go online through hi-speed 3G data service that is fast, stable and reliable. Available for both SIM card and aircard.

FAQs about 3g Service

  • 1. What is AIS 3G 2100?
  • AIS 3G 2100 is a new service from AIS 3G on the 2100 MHz frequency. It is an upgrade from the previous AIS 3G, which was on the 900 MHz frequency.

    3G, short for 3rd Generation, is a wireless network technology which has been continuously developed from 2G. In fact, the intent of 3G is to provide high data transfer rates at 42 Mbps to handheld devices to support full multimedia use. This wireless network technology allows you to have faster connectivity no matter when and where you are. You can go online with no limits.

  • 2. When will AIS 3G 2100 be available and which areas will be covered?
  • The AIS 3G 2100 MHz service will be available in 22 provinces by May 2013. These 22 provinces include Bangkok, Nonthaburi, Pathum Thani, Samut Prakran, Nakhon Pathom, Ayutthaya, Chiang Mai, Chiang Rai, Phitsanulok, Khon Kaen, Nakhon Ratchasima, Udon Thani, Chonburi, Prachuap Khiri Khan, Phetchaburi, Rayong, Nakhon Si Thammarat, Phuket, Songkhla, and Surat Thani.  By the third quarter of 2013, there will be another 33 provinces covered. AIS will have 77 provinces covered by the end of 2013. (For more information, Click)

  • 3. How can I upgrade to AIS 3G 2100?
  • 3.1 You can select one of 4 easy ways to upgrade to AIS 3G 2100. Then, wait for your confirmation SMS.

    • Dial *988* and enter your 13-digit ID card number# AIS phone icon (Free)
    • Call AIS CALL CENTER 1175 and follow the instructions
    • Go to www.ais.co.th/eService

    3.2 For SIM cards or phones that do not support the AIS 3G 2100 automatic upgrade

    • SIM card does not support AIS 3G 2100 automatic upgrade.
      • Please visit an AIS Shop or Telewiz shop to have a new SIM card.
    • Phone does not support AIS 3G 2100 automatic upgrade.
      • Please visit an AIS Shop or Telewiz shop to receive special offers on AIS 3G 2100 compatible phones.
        For more information, please visit to www.ais.co.th

    3.3 You will receive an SMS verification prior to an automatic upgrade when AIS 3G 2100 is available in your area.

  • 4. How do I know if my SIM card or phone is compatible with AIS 3G 2100?
  • You can check your SIM or phone compatibility as follows:

    • To check your SIM card compatibility,     dial *570# AIS phone icon
    • To check your phone compatibility,         dial *571# AIS phone icon
  • 5. How do I know if my device is connected to the AIS 3G 2100 network or the AIS 3G 900 network?
  • Look at the network icon on your phone screen. If it is connected to the AIS 3G 2100 network, it will show "AIS" or "52003". For some devices that do not support network read by SIM card, the screen will show "3G", "H" or "H+". For roaming on the AIS 3G 900 MHz network, the screen will show "TH GSM" and the network icon will be a triangle or "R".

  • 6. If I am outside of AIS 3G 2100 coverage areas, can I still use the data connection?
  • Yes, you can. When you are travelling out of AIS 3G 2100 coverage areas, you can still use data, but through the AIS 3G 900 MHz frequency. However, to use data via the 3G 900 network, you have to turn on data roaming on your phone. For more information on internet settings, visit http://www.ais.co.th/3g/setting3g.html or call *1800 for automatic settings.

  • 7. Does AIS 3G 2100 offer timed-based data packages or speed limit packages at 64 Kbps or 256 Kbps? And do these packages meet the National Broadcasting Telecommunications Commission (NBTC) standards?
  • Monthly time-based data packages are available only for customers who have subscribed to this type of package before they upgraded to the AIS 3G 2100 network.  After you have used up your data allowance, you can subscribe to one-time add-on data packages (time-based or volume-based) and to data packages at regular prices.

    Maximum speed limit for data package of AIS 3G 2100 is under NBTC regulation for standard data transfer quality, which limits data to no less than 345 Kbps. According to the speed-test standard, the SIM card must not be speed-limited from the provider, as a condition from the promotion or from the type of SIM card. The standard of quality for mobile devices concerning data usage is clearly defined by NBTC.

    Section measurement process. Sub-subject 2.1 Process

    A SIM card used for testing must not be speed limited by the licensed provider. For example, the amount of data used by a SIM card exceeds the amount of data usage set by the licensed provider or the SIM card is not registered to use maximum speed of data.

  • 8. What is Fair Usage Policy (FUP) ?
  • “Fair Usage policy” is a policy that results in the reduction of 3G speed after a user has reached the data limit. This policy has been implemented internationally to ensure that the quality of 3G service is equally provided to all users.

    Fair usage policy is a standard for 3G data usage implemented by mobile carriers all over the world. This will prevent users who may use the data service for the wrong purpose, such as using a modem-modified phone to load BitTorrent files, which reduces overall speed for all 3G users. For quality assurance, AIS has implemented this policy to provide quality service to all customers.

    The reason for the “Fair Usage Policy” implementation is that some users wrongly use the ­unlimited data packages with a modem-modified phone or Aircard to download BitTorrent files (BitTorrent is best used on ADSL line), which reduces overall speed for all internet users.

    Based on these facts, the “Fair Usage Policy” is beneficial for all customers because they can choose their own data package to match their needs without paying as much as the heavy users.

  • 9. When I have reached my “Data Cap Max”* and still want to use data at max speed, is it possible to continue using data at max speed ?
  • You can continue using max speed of data under the conditions that you pay and subscribed to for your continued use of data at max speed. If you are an AIS 3G One-2-Call! customer, you have to pay 49 Baht per day for use. If you are an AIS 3G postpaid customer, you have to pay an additional 1,500 Baht per month for use. If you wish to continue using data at the max speed of 42 Mbps, please subscribe to the add-on data packages by calling *777.

    *”Data Cap Max” is the amount of data allowance at 3G max speed of 42 Mbps. As you have seen in some 3G packages that mention about max 3G speed allowance, followed by the amount of data such as 1 GB, 2GB or 4GB. This means you can use data at max speed of 42 Mbps but with a specified amount. When exceeding the usage allowance, you can still use unlimited data but not at the max speed of 42 Mbps (upon/depending on package terms & conditions). 

  • 10. In case I have subscribed to more than 1 data package, what would my data usage notifications look like?
  • You will be notified of the amount of data used on each data package that you have subscribed to.

  • 11. In case I leave the internet connection on, how much will I be charged?
  • We offer the Worry-Free Data service to help you watch over your domestic data usage when you leave the internet connection on.

    If you are an AIS postpaid customer,

    No matter you have a data package or not, you can leave your internet connection on as long as you like, and you will be charged not more than 1,500 Baht per month (VAT excluded). We monitor your data usage to not reach the 1,500 Baht limit per a billing cycle without subscription to this service. You can continue using data at the max speed of 256 Kbps without extra charge until the end of your billing cycle.

    If you are an AIS 3G One-2-Call! customer,

    No matter you have a data package or not, your data usage charge will not go over 49 Baht per day. We will cover you and there will be no extra charge when the data usage reaches 49 Baht per day (VAT excluded), and you can still have unlimited data access at the max speed of 384 Kbps.

    If you wish to use data at the max speed of 42 Mbps, you can subscribe to any of our add-on data packages to increase your data speed.

    Note: If your data usage does not reach 1,500 Baht per month (postpaid) or 49 Baht per day (prepaid), the usage fee will be based on the actual data usage. This service is limited for domestic use only. VAT, service fee, and other add-on package charges are excluded.

  • 12. Do you offer a data notification service?
  • Yes, we do. AIS offers the Data notification service that allows you to use data with peace and ease-of-mind on the AIS 3G 2100 network. Data notification is designed to notify you according to your data package.

    1. Limited Data Quota package

    Volume based data package

    Data usage notification depends on the package you have subscribed to.

    Data package

    1st notification

    2nd notification

    Over 100 MB

    50 MB left

    Depleted

    Equal or less than 100 MB

    5 MB left

    Depleted

    Equal or less than 10 MB

    Depleted

    -

    Style 1: packages with over 100 MB allowance will receive 2 notifications.
           1stnotification:         50 MB of data allowance left
           2ndnotification:        Data depleted
    After that, you can continue using data at regular prices or as determined by your subscribed package.

    Style 2: packages with equal or less than 100 MB allowance will receive 2 notifications.
           1stnotification:         5 MB of data allowance left
           2ndnotification:        Data depleted
    After that, you can continue using data at regular prices or as determined by your subscribed package.

    Style 3: packages with less than 10 MB allowance will receive 1 notification when data is depleted.

    After that, you can continue using data at regular prices or as determined by your subscribed package.         

    Time based data package

    There will be 2 notifications. 1st will be when 30 minutes of data allowance remains. 2nd is when data is depleted. After that, you can continue using data at regular prices or as determined by your subscribed package.     

    Time based data package

    There will be 2 notifications for your data usage.

    1st notification:                      30 minutes of data allowance remains

    2nd notification:                     Data depleted  

    After that, you can continue using data at regular prices or as determined by your subscribed package.         

    2. Unlimited data quota package

    Notification will be sent when your account has 50 MB of data at maximum speed left and again after your max speed allowance is depleted.  After that, you can still use unlimited data at the speed determined by your monthly package until the end of your billing cycle, or end of promotion.

    During the package or billing cycle, if you wish to use data at maximum speed again, you can subscribe to any one-time add-on data package to increase your data connection back to max speed.

  • 13. Easy-to-remember codes for your data usage
  • Check out our data services before usage (Free)

    • For internet settings service,                           call *1800 (Free)
    • For package subscription-cancellation,        call *777 (Free)
    • For one time add-on data package subscription,             call *7777(Free)
    • To check the amount of data used,                 call *121(Free)
    • To activate-deactivate data by yourself:
      • - To activate data,                                  dial *129*1#call (Free)
      • - To deactivate data,                             dial *129*2#call (Free)
      • - To check the status of data activation/deactivation,           dial *129# (Free)

     

  • 14. How to set up and upgrade aircard and other devices for using internet connectivity on the 3G 2100 network
  • Customers who using iPad, Tablet or Aircard can upgrade to AIS 3G 2100 by clicking here

    To upgrade an aircard and learn how to set up internet connectivity on the 3G 2100 network by yourself, please visit here

    To manually set the internet and MMS service on the AIS 3G 2100 network for other devices, please visit here

     

If you have any questions, or more information click here. (http://www.ais.co.th/aisclub/)
AIS 3G Mobile Internet the hi-speed wireless technology network with nationwide coverage. Stay connected and go online through hi-speed 3G data service that is fast, stable and reliable. Available for both SIM card and aircard.

FAQs about 3g Service

  • 1. What is AIS 3G 2100?
  • AIS 3G 2100 is a new service from AIS 3G on the 2100 MHz frequency. It is an upgrade from the previous AIS 3G, which was on the 900 MHz frequency.

    3G, short for 3rd Generation, is a wireless network technology which has been continuously developed from 2G. In fact, the intent of 3G is to provide high data transfer rates at 42 Mbps to handheld devices to support full multimedia use. This wireless network technology allows you to have faster connectivity no matter when and where you are. You can go online with no limits.

  • 2. When will AIS 3G 2100 be available and which areas will be covered?
  • The AIS 3G 2100 MHz service will be available in 22 provinces by May 2013. These 22 provinces include Bangkok, Nonthaburi, Pathum Thani, Samut Prakran, Nakhon Pathom, Ayutthaya, Chiang Mai, Chiang Rai, Phitsanulok, Khon Kaen, Nakhon Ratchasima, Udon Thani, Chonburi, Prachuap Khiri Khan, Phetchaburi, Rayong, Nakhon Si Thammarat, Phuket, Songkhla, and Surat Thani.  By the third quarter of 2013, there will be another 33 provinces covered. AIS will have 77 provinces covered by the end of 2013. (For more information, Click)

  • 3. How can I upgrade to AIS 3G 2100?
  • 3.1 You can select one of 4 easy ways to upgrade to AIS 3G 2100. Then, wait for your confirmation SMS.

    • Dial *988* and enter your 13-digit ID card number# AIS phone icon (Free)
    • Call AIS CALL CENTER 1175 and follow the instructions
    • Go to www.ais.co.th/eService

    3.2 For SIM cards or phones that do not support the AIS 3G 2100 automatic upgrade

    • SIM card does not support AIS 3G 2100 automatic upgrade.
      • Please visit an AIS Shop or Telewiz shop to have a new SIM card.
    • Phone does not support AIS 3G 2100 automatic upgrade.
      • Please visit an AIS Shop or Telewiz shop to receive special offers on AIS 3G 2100 compatible phones.
        For more information, please visit to www.ais.co.th

    3.3 You will receive an SMS verification prior to an automatic upgrade when AIS 3G 2100 is available in your area.

  • 4. How do I know if my SIM card or phone is compatible with AIS 3G 2100?
  • You can check your SIM or phone compatibility as follows:

    • To check your SIM card compatibility,     dial *570# AIS phone icon
    • To check your phone compatibility,         dial *571# AIS phone icon
  • 5. How do I know if my device is connected to the AIS 3G 2100 network or the AIS 3G 900 network?
  • Look at the network icon on your phone screen. If it is connected to the AIS 3G 2100 network, it will show "AIS" or "52003". For some devices that do not support network read by SIM card, the screen will show "3G", "H" or "H+". For roaming on the AIS 3G 900 MHz network, the screen will show "TH GSM" and the network icon will be a triangle or "R".

  • 6. If I am outside of AIS 3G 2100 coverage areas, can I still use the data connection?
  • Yes, you can. When you are travelling out of AIS 3G 2100 coverage areas, you can still use data, but through the AIS 3G 900 MHz frequency. However, to use data via the 3G 900 network, you have to turn on data roaming on your phone. For more information on internet settings, visit http://www.ais.co.th/3g/setting3g.html or call *1800 for automatic settings.

  • 7. Does AIS 3G 2100 offer timed-based data packages or speed limit packages at 64 Kbps or 256 Kbps? And do these packages meet the National Broadcasting Telecommunications Commission (NBTC) standards?
  • Monthly time-based data packages are available only for customers who have subscribed to this type of package before they upgraded to the AIS 3G 2100 network.  After you have used up your data allowance, you can subscribe to one-time add-on data packages (time-based or volume-based) and to data packages at regular prices.

    Maximum speed limit for data package of AIS 3G 2100 is under NBTC regulation for standard data transfer quality, which limits data to no less than 345 Kbps. According to the speed-test standard, the SIM card must not be speed-limited from the provider, as a condition from the promotion or from the type of SIM card. The standard of quality for mobile devices concerning data usage is clearly defined by NBTC.

    Section measurement process. Sub-subject 2.1 Process

    A SIM card used for testing must not be speed limited by the licensed provider. For example, the amount of data used by a SIM card exceeds the amount of data usage set by the licensed provider or the SIM card is not registered to use maximum speed of data.

  • 8. What is Fair Usage Policy (FUP) ?
  • “Fair Usage policy” is a policy that results in the reduction of 3G speed after a user has reached the data limit. This policy has been implemented internationally to ensure that the quality of 3G service is equally provided to all users.

    Fair usage policy is a standard for 3G data usage implemented by mobile carriers all over the world. This will prevent users who may use the data service for the wrong purpose, such as using a modem-modified phone to load BitTorrent files, which reduces overall speed for all 3G users. For quality assurance, AIS has implemented this policy to provide quality service to all customers.

    The reason for the “Fair Usage Policy” implementation is that some users wrongly use the ­unlimited data packages with a modem-modified phone or Aircard to download BitTorrent files (BitTorrent is best used on ADSL line), which reduces overall speed for all internet users.

    Based on these facts, the “Fair Usage Policy” is beneficial for all customers because they can choose their own data package to match their needs without paying as much as the heavy users.

  • 9. When I have reached my “Data Cap Max”* and still want to use data at max speed, is it possible to continue using data at max speed ?
  • You can continue using max speed of data under the conditions that you pay and subscribed to for your continued use of data at max speed. If you are an AIS 3G One-2-Call! customer, you have to pay 49 Baht per day for use. If you are an AIS 3G postpaid customer, you have to pay an additional 1,500 Baht per month for use. If you wish to continue using data at the max speed of 42 Mbps, please subscribe to the add-on data packages by calling *777.

    *”Data Cap Max” is the amount of data allowance at 3G max speed of 42 Mbps. As you have seen in some 3G packages that mention about max 3G speed allowance, followed by the amount of data such as 1 GB, 2GB or 4GB. This means you can use data at max speed of 42 Mbps but with a specified amount. When exceeding the usage allowance, you can still use unlimited data but not at the max speed of 42 Mbps (upon/depending on package terms & conditions). 

  • 10. In case I have subscribed to more than 1 data package, what would my data usage notifications look like?
  • You will be notified of the amount of data used on each data package that you have subscribed to.

  • 11. In case I leave the internet connection on, how much will I be charged?
  • We offer the Worry-Free Data service to help you watch over your domestic data usage when you leave the internet connection on.

    If you are an AIS postpaid customer,

    No matter you have a data package or not, you can leave your internet connection on as long as you like, and you will be charged not more than 1,500 Baht per month (VAT excluded). We monitor your data usage to not reach the 1,500 Baht limit per a billing cycle without subscription to this service. You can continue using data at the max speed of 256 Kbps without extra charge until the end of your billing cycle.

    If you are an AIS 3G One-2-Call! customer,

    No matter you have a data package or not, your data usage charge will not go over 49 Baht per day. We will cover you and there will be no extra charge when the data usage reaches 49 Baht per day (VAT excluded), and you can still have unlimited data access at the max speed of 384 Kbps.

    If you wish to use data at the max speed of 42 Mbps, you can subscribe to any of our add-on data packages to increase your data speed.

    Note: If your data usage does not reach 1,500 Baht per month (postpaid) or 49 Baht per day (prepaid), the usage fee will be based on the actual data usage. This service is limited for domestic use only. VAT, service fee, and other add-on package charges are excluded.

  • 12. Do you offer a data notification service?
  • Yes, we do. AIS offers the Data notification service that allows you to use data with peace and ease-of-mind on the AIS 3G 2100 network. Data notification is designed to notify you according to your data package.

    1. Limited Data Quota package

    Volume based data package

    Data usage notification depends on the package you have subscribed to.

    Data package

    1st notification

    2nd notification

    Over 100 MB

    50 MB left

    Depleted

    Equal or less than 100 MB

    5 MB left

    Depleted

    Equal or less than 10 MB

    Depleted

    -

    Style 1: packages with over 100 MB allowance will receive 2 notifications.
           1stnotification:         50 MB of data allowance left
           2ndnotification:        Data depleted
    After that, you can continue using data at regular prices or as determined by your subscribed package.

    Style 2: packages with equal or less than 100 MB allowance will receive 2 notifications.
           1stnotification:         5 MB of data allowance left
           2ndnotification:        Data depleted
    After that, you can continue using data at regular prices or as determined by your subscribed package.

    Style 3: packages with less than 10 MB allowance will receive 1 notification when data is depleted.

    After that, you can continue using data at regular prices or as determined by your subscribed package.         

    Time based data package

    There will be 2 notifications. 1st will be when 30 minutes of data allowance remains. 2nd is when data is depleted. After that, you can continue using data at regular prices or as determined by your subscribed package.     

    Time based data package

    There will be 2 notifications for your data usage.

    1st notification:                      30 minutes of data allowance remains

    2nd notification:                     Data depleted  

    After that, you can continue using data at regular prices or as determined by your subscribed package.         

    2. Unlimited data quota package

    Notification will be sent when your account has 50 MB of data at maximum speed left and again after your max speed allowance is depleted.  After that, you can still use unlimited data at the speed determined by your monthly package until the end of your billing cycle, or end of promotion.

    During the package or billing cycle, if you wish to use data at maximum speed again, you can subscribe to any one-time add-on data package to increase your data connection back to max speed.

  • 13. Easy-to-remember codes for your data usage
  • Check out our data services before usage (Free)

    • For internet settings service,                           call *1800 (Free)
    • For package subscription-cancellation,        call *777 (Free)
    • For one time add-on data package subscription,             call *7777(Free)
    • To check the amount of data used,                 call *121(Free)
    • To activate-deactivate data by yourself:
      • - To activate data,                                  dial *129*1#call (Free)
      • - To deactivate data,                             dial *129*2#call (Free)
      • - To check the status of data activation/deactivation,           dial *129# (Free)

     

  • 14. How to set up and upgrade aircard and other devices for using internet connectivity on the 3G 2100 network
  • Customers who using iPad, Tablet or Aircard can upgrade to AIS 3G 2100 by clicking here

    To upgrade an aircard and learn how to set up internet connectivity on the 3G 2100 network by yourself, please visit here

    To manually set the internet and MMS service on the AIS 3G 2100 network for other devices, please visit here

     

If you have any questions, or more information click here. (http://www.ais.co.th/aisclub/)

FAQs about 3g Service

1.
:
What is AIS 3G 2100?

AIS 3G 2100 is a new service from AIS 3G on the 2100 MHz frequency. It is an upgrade from the previous AIS 3G, which was on the 900 MHz frequency.

3G, short for 3rd Generation, is a wireless network technology which has been continuously developed from 2G. In fact, the intent of 3G is to provide high data transfer rates at 42 Mbps to handheld devices to support full multimedia use. This wireless network technology allows you to have faster connectivity no matter when and where you are. You can go online with no limits.

2.
:
When will AIS 3G 2100 be available and which areas will be covered?

The AIS 3G 2100 MHz service will be available in 22 provinces by May 2013. These 22 provinces include Bangkok, Nonthaburi, Pathum Thani, Samut Prakran, Nakhon Pathom, Ayutthaya, Chiang Mai, Chiang Rai, Phitsanulok, Khon Kaen, Nakhon Ratchasima, Udon Thani, Chonburi, Prachuap Khiri Khan, Phetchaburi, Rayong, Nakhon Si Thammarat, Phuket, Songkhla, and Surat Thani.  By the third quarter of 2013, there will be another 33 provinces covered. AIS will have 77 provinces covered by the end of 2013. (For more information, Click)

3.
:
How can I upgrade to AIS 3G 2100?

3.1 You can select one of 4 easy ways to upgrade to AIS 3G 2100. Then, wait for your confirmation SMS.

  • Dial *988* and enter your 13-digit ID card number# AIS phone icon (Free)
  • Call AIS CALL CENTER 1175 and follow the instructions
  • Go to www.ais.co.th/eService

3.2 For SIM cards or phones that do not support the AIS 3G 2100 automatic upgrade

  • SIM card does not support AIS 3G 2100 automatic upgrade.
    • Please visit an AIS Shop or Telewiz shop to have a new SIM card.
  • Phone does not support AIS 3G 2100 automatic upgrade.
    • Please visit an AIS Shop or Telewiz shop to receive special offers on AIS 3G 2100 compatible phones.
      For more information, please visit to www.ais.co.th

3.3 You will receive an SMS verification prior to an automatic upgrade when AIS 3G 2100 is available in your area.

4.
:
How do I know if my SIM card or phone is compatible with AIS 3G 2100?

You can check your SIM or phone compatibility as follows:

  • To check your SIM card compatibility,     dial *570# AIS phone icon
  • To check your phone compatibility,         dial *571# AIS phone icon
5.
:
How do I know if my device is connected to the AIS 3G 2100 network or the AIS 3G 900 network?

Look at the network icon on your phone screen. If it is connected to the AIS 3G 2100 network, it will show "AIS" or "52003". For some devices that do not support network read by SIM card, the screen will show "3G", "H" or "H+". For roaming on the AIS 3G 900 MHz network, the screen will show "TH GSM" and the network icon will be a triangle or "R".

6.
:
If I am outside of AIS 3G 2100 coverage areas, can I still use the data connection?

Yes, you can. When you are travelling out of AIS 3G 2100 coverage areas, you can still use data, but through the AIS 3G 900 MHz frequency. However, to use data via the 3G 900 network, you have to turn on data roaming on your phone. For more information on internet settings, visit http://www.ais.co.th/3g/setting3g.html or call *1800 for automatic settings.

7.
:
Does AIS 3G 2100 offer timed-based data packages or speed limit packages at 64 Kbps or 256 Kbps? And do these packages meet the National Broadcasting Telecommunications Commission (NBTC) standards?

Monthly time-based data packages are available only for customers who have subscribed to this type of package before they upgraded to the AIS 3G 2100 network.  After you have used up your data allowance, you can subscribe to one-time add-on data packages (time-based or volume-based) and to data packages at regular prices.

Maximum speed limit for data package of AIS 3G 2100 is under NBTC regulation for standard data transfer quality, which limits data to no less than 345 Kbps. According to the speed-test standard, the SIM card must not be speed-limited from the provider, as a condition from the promotion or from the type of SIM card. The standard of quality for mobile devices concerning data usage is clearly defined by NBTC.

Section measurement process. Sub-subject 2.1 Process

A SIM card used for testing must not be speed limited by the licensed provider. For example, the amount of data used by a SIM card exceeds the amount of data usage set by the licensed provider or the SIM card is not registered to use maximum speed of data.

8.
:
What is Fair Usage Policy (FUP) ?

“Fair Usage policy” is a policy that results in the reduction of 3G speed after a user has reached the data limit. This policy has been implemented internationally to ensure that the quality of 3G service is equally provided to all users.

Fair usage policy is a standard for 3G data usage implemented by mobile carriers all over the world. This will prevent users who may use the data service for the wrong purpose, such as using a modem-modified phone to load BitTorrent files, which reduces overall speed for all 3G users. For quality assurance, AIS has implemented this policy to provide quality service to all customers.

The reason for the “Fair Usage Policy” implementation is that some users wrongly use the ­unlimited data packages with a modem-modified phone or Aircard to download BitTorrent files (BitTorrent is best used on ADSL line), which reduces overall speed for all internet users.

Based on these facts, the “Fair Usage Policy” is beneficial for all customers because they can choose their own data package to match their needs without paying as much as the heavy users.

9.
:
When I have reached my “Data Cap Max”* and still want to use data at max speed, is it possible to continue using data at max speed ?

You can continue using max speed of data under the conditions that you pay and subscribed to for your continued use of data at max speed. If you are an AIS 3G One-2-Call! customer, you have to pay 49 Baht per day for use. If you are an AIS 3G postpaid customer, you have to pay an additional 1,500 Baht per month for use. If you wish to continue using data at the max speed of 42 Mbps, please subscribe to the add-on data packages by calling *777.

*”Data Cap Max” is the amount of data allowance at 3G max speed of 42 Mbps. As you have seen in some 3G packages that mention about max 3G speed allowance, followed by the amount of data such as 1 GB, 2GB or 4GB. This means you can use data at max speed of 42 Mbps but with a specified amount. When exceeding the usage allowance, you can still use unlimited data but not at the max speed of 42 Mbps (upon/depending on package terms & conditions). 

10.
:
In case I have subscribed to more than 1 data package, what would my data usage notifications look like?

You will be notified of the amount of data used on each data package that you have subscribed to.

11.
:
In case I leave the internet connection on, how much will I be charged?

We offer the Worry-Free Data service to help you watch over your domestic data usage when you leave the internet connection on.

If you are an AIS postpaid customer,

No matter you have a data package or not, you can leave your internet connection on as long as you like, and you will be charged not more than 1,500 Baht per month (VAT excluded). We monitor your data usage to not reach the 1,500 Baht limit per a billing cycle without subscription to this service. You can continue using data at the max speed of 256 Kbps without extra charge until the end of your billing cycle.

If you are an AIS 3G One-2-Call! customer,

No matter you have a data package or not, your data usage charge will not go over 49 Baht per day. We will cover you and there will be no extra charge when the data usage reaches 49 Baht per day (VAT excluded), and you can still have unlimited data access at the max speed of 384 Kbps.

If you wish to use data at the max speed of 42 Mbps, you can subscribe to any of our add-on data packages to increase your data speed.

Note: If your data usage does not reach 1,500 Baht per month (postpaid) or 49 Baht per day (prepaid), the usage fee will be based on the actual data usage. This service is limited for domestic use only. VAT, service fee, and other add-on package charges are excluded.

12.
:
Do you offer a data notification service?

Yes, we do. AIS offers the Data notification service that allows you to use data with peace and ease-of-mind on the AIS 3G 2100 network. Data notification is designed to notify you according to your data package.

1. Limited Data Quota package

Volume based data package

Data usage notification depends on the package you have subscribed to.

Data package

1st notification

2nd notification

Over 100 MB

50 MB left

Depleted

Equal or less than 100 MB

5 MB left

Depleted

Equal or less than 10 MB

Depleted

-

Style 1: packages with over 100 MB allowance will receive 2 notifications.
       1stnotification:         50 MB of data allowance left
       2ndnotification:        Data depleted
After that, you can continue using data at regular prices or as determined by your subscribed package.

Style 2: packages with equal or less than 100 MB allowance will receive 2 notifications.
       1stnotification:         5 MB of data allowance left
       2ndnotification:        Data depleted
After that, you can continue using data at regular prices or as determined by your subscribed package.

Style 3: packages with less than 10 MB allowance will receive 1 notification when data is depleted.

After that, you can continue using data at regular prices or as determined by your subscribed package.         

Time based data package

There will be 2 notifications. 1st will be when 30 minutes of data allowance remains. 2nd is when data is depleted. After that, you can continue using data at regular prices or as determined by your subscribed package.     

Time based data package

There will be 2 notifications for your data usage.

1st notification:                      30 minutes of data allowance remains

2nd notification:                     Data depleted  

After that, you can continue using data at regular prices or as determined by your subscribed package.         

2. Unlimited data quota package

Notification will be sent when your account has 50 MB of data at maximum speed left and again after your max speed allowance is depleted.  After that, you can still use unlimited data at the speed determined by your monthly package until the end of your billing cycle, or end of promotion.

During the package or billing cycle, if you wish to use data at maximum speed again, you can subscribe to any one-time add-on data package to increase your data connection back to max speed.

13.
:
Easy-to-remember codes for your data usage

Check out our data services before usage (Free)

  • For internet settings service,                           call *1800 (Free)
  • For package subscription-cancellation,        call *777 (Free)
  • For one time add-on data package subscription,             call *7777(Free)
  • To check the amount of data used,                 call *121(Free)
  • To activate-deactivate data by yourself:
    • - To activate data,                                  dial *129*1#call (Free)
    • - To deactivate data,                             dial *129*2#call (Free)
    • - To check the status of data activation/deactivation,           dial *129# (Free)

 

14.
:
How to set up and upgrade aircard and other devices for using internet connectivity on the 3G 2100 network

Customers who using iPad, Tablet or Aircard can upgrade to AIS 3G 2100 by clicking here

To upgrade an aircard and learn how to set up internet connectivity on the 3G 2100 network by yourself, please visit here

To manually set the internet and MMS service on the AIS 3G 2100 network for other devices, please visit here